Digital solution
OGHC AI Knowledge Assistant
An AI assistant that answers questions from approved OGHC knowledge — with sources, privacy safeguards and a clear route to a human advisor.
Internal prototype used within OGHC. A public website assistant is planned.
About
Overview
The OGHC AI Knowledge Assistant is designed to help people find accurate information quickly — about OGHC's services, health insurance and healthcare topics — using only content OGHC has reviewed and approved, and always offering a route to a qualified person.
A version is used internally as a prototype. The public website assistant will be introduced only after testing, privacy review and approval.
Scope
Capabilities
- Explain OGHC services and help visitors find the right one
- Answer questions only from approved, published content — with sources
- Support enquiries and appointment requests
- Multilingual enquiries (planned)
- Hand over to a human advisor at any point
Users
Designed for
- Website visitors and prospective clients (planned)
- OGHC advisors (internal)
Governance
Responsible use
Safeguards
- Uses approved knowledge sources only; no answers from unverified content
- Does not give medical, insurance-underwriting or claims decisions
- No sensitive personal or health data requested; conversations protected and retained only as needed
- Human escalation for complex, sensitive or high-risk questions
Interested in this solution?
Register your interest to hear about pilots, or talk to us about related advisory services available today.